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What we support:
We have compiled a list of services that are included within your monthly fee, this is only to give you an idea of what we can support on a monthly basis. Please contact us if there are any other services that we have not mentioned.
Advice/consultation on server related issues through our trouble ticket system.
Troubleshooting server and control panel related problems.
Apply standard operating system patches (provided by RedHat).
Kernel upgrades.
Pro-active monitoring of server log files.
24x7 monitoring of server resources, including http, load averages, disk usage and logged on users.
Initial server software configuration (includes web, ftp, mail, DNS and control panel).
Installation of Apache modules (for example, mod_rewrite and mod_php4).
Installation of SSL certificates.
Re-compilation of Apache and/or PHP. This is very common when additional PHP modules are required, such as Mcrypt, XSLT and cURL with SSL support.
Install and support for server software (for example, ImageMagick and MRTG).
Server software upgrades.
Setup and configuration of DNS services, includes installation of additional IP addresses.
Installation of firewall to harden security of the server. Includes configuration of iptables/ipchains.
Automatic restart of standard services such as Apache, Bind, FTP, SSH and any control panel installed on the server.
Automatic termination of any processes using too much memory and/or CPU after a set time.
At the moment, we only support specific servers, this allows us to specialize in one area and provide the best service possible. The following are the servers that we will support:
Any server hardware specification. Servers with more than one processor are welcome.
All versions of RedHat Linux operating system.
Cpanel/WHM, Ensim WEBppliance, Ensim WEBppliance Pro and Webmin control panels are all supported. Servers with no control panel are also supported.
With our low monthly fees, we are not able to support everything. The main service that we don't support is installation of end-user software packages such as PerlBill, phpNuke and Gallery. Custom Perl and PHP/MySQL programming is also not supported. Both of these services are available at an additional hourly fee.
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How we Work:
Our company operates on a trouble ticket system, this allows us to provide a fast and efficient service to all our customers. Whenever you have a problem, you simply send an e-mail to an e-mail address provided when you signup for the server administration service. This will automatically open a new ticket for you and thereafter, your problem will be tracked through that ticket.

Response Time

We try our best to respond to any ticket as soon as possible. Generally, you should see a response ranging anywhere from 15 minutes to 12 hours. Some problems do take longer to resolve, but you will be notified by a systems administrator if this is the case.
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The Ticket System:
Our company operates on a trouble ticket system, this allows us to provide a fast and efficient service to all our customers. Whenever you have a problem, you simply send an e-mail to an e-mail address provided when you signup for the server administration service. This will automatically open a new ticket for you and thereafter, your problem will be tracked through that ticket.

Response Time

We try our best to respond to any ticket as soon as possible. Generally, you should see a response ranging anywhere from 15 minutes to 12 hours. Some problems do take longer to resolve, but you will be notified by a systems administrator if this is the case.
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Our Monitoring System:
All servers that are managed by our company are added to a monitoring system called Nagios. It is a system and network monitoring application that automatically checks each server every 1 minute to ensure the server is online. It will notify a systems administrator if there is a server that is not online.
Customers who have two or more servers with us will receive access to Nagios with their own private login, showing the status of their own servers. You will also be given the choice of having server notifications e-mailed and/or paged to you.
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Our Promise:
We pride ourselves of providing a high quality service and that is exactly what every customer receives. We have listed a few things that we will promise to you...


Every ticket that you open will be answered and resolved in a reasonable amount of time. This varies depending on the question/problem in the ticket.


We will never disclose any confidential information. A non-disclosure agreement can be signed between Murabba.com (Internet Services) Limited and the customer by request.


A 30 day money back guarantee.
At any time, if you are not happy with our services, please tell us and we will try our best to improve.

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yasser(@)murabba.com
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