v1.9 (upgrade) Feb 18, 2002
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* new feature - initiate chat with visitor (Proactive -tm)
* new feature - real-time visitor monitor
* enhancement - radio box instead of dept select option
* enhancement - when rejecting request, it polls to next operator instead taking directly to leave message
* enhancement - operator can set the time their own time of request console auto close when offline
* enhancement - hostname resolving of IPs
* enhancement - status image per department
* enhancement - remember operator login information for quick access
* enhancement - smarter checking of admin console open status if same session opens the console window
* enhancement - department specific html codes generate their own department online/offline status
* bug fix - saving transcripts overriding eachother (on rare occassions to few, .01%, clients)
* bug fix - wrong logo display bug on printer friendly page

v1.8 (upgrade) Jan 28, 2002
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* new feature - auto save chat transcripts
* new feature - admin kill chat sessions
* new feature - remote kill of admin consols
* new feature - request polling from operator to operator
* new feature - department specific requests
* new feature - edit canned commands and responses
* new feature - chat timer
* new feature - chat respond sound
* new feature - ASP (application service provider) integration (requires separate ASP module purchase)
* enhancement - restructed database for ASP model
* enhancement - take visitor question during support request window
* enhancement - new corporate interface
* enhancement - pconnect/connect in MySQL db setting
* enhancement - chat close button
* enhancement - took out email address in leave a message form
* enhancement - request box uses HTTP_USER (if set) variable
* bug fix - windows path fix with chars \n,\r,\t and other control chars
* bug fix - admin window closes in 10 min when set to offline
* bug fix - load balance bug fixed, distributing based on request AND sessions
* bug fix - session timing out during chat
* bug fix - on admin chat transfer window, shows correct number of sessions instead of zero
* bug fix - deletion of department minor bug fix (diplaying fix)

v1.7 (upgrade) Jan 11, 2002
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* new feature - call transfer to another operator
* new feature - add Live! support to your emails
* bug fix - session time out fix click to view printer friendly
* enhancement - took out login name prompt if no operator is online on the request page
* enhancement - load balance checks for ACTIVE sessions, NOT requests
* enhancement - chat window for visitor opens in different windows per different pages


v1.6.3 (patch) Jan 9, 2002
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* the IE and Netscape reload "hour glass" was eliminated
* Javascript error with "session_start" pages bug fix
* the chat engine bugs were cleaned up from the previous version


v1.6.2 (patch) Jan 8, 2002
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* upgraded the chat engine system to use another method to limit notice of refreshing
* fixed a bug on saving transactips.  it did not save when there was a single quote (')
* put the department on the admin chat request consol
* fixed the image icon javascript - created error with pages with session_start()


v1.6 (upgrade) Jan 1st, 2002
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* new feature - assign a user to multiple department
* new feature - online/offline icon changes depending on available operators
* new feature - track visitor page views
* new feature - capture the page visitor clicked from to request Live! support
* new feature - detailed status of page views and unique visits
* new feature - exclude IPs from page view/footprint tracker
* upgraded the chat engine so it scrolls from top-down
* upgraded the chat engine so it scrolls more smooth (JavaScript enhancement)
* restructured the language pack so there is language pack for only what visitor sees
* when rejecting a support request, it now sends the visitor directly to leave a message page
* touched up the navigation on support admin area
* many bug fixes on various areas.
* enhancement - admin consol shuts down after 10 minutes if status if offlineleave the consol open at another location
* enhancement - during chat, it uses admin's NAME instead of login
* changes - lang packs are available ONLY for the text the visitor sees


v. 1.5.3 (patch) Dec 19, 2001
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* passwords are now stored in MD5 hash key
* request window now focuses if behind other windows
* users must now verify their own password before changing
* canned responses have a %%user%% flag to insert visitor's name
* admin's Online status turning to Offline has been fixed.
* manage users area can now EDIT user info


v. 1.5.2 (patch) Dec 18, 2001
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* fixed JavaScript error message when adding user
* you may now delete canned responses and commands
* UPGRADE: users can now change their own feedback
* $dbh passing by reference error
* when viewing Printer Friendly view, your customized logo now shows
* on statistics area, the requests take, rejected and not taken column is fixed
* ALL text is now located in the language pack
* added more language pack variables


v. 1.5 (upgrade) Dec 17, 2001
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* new feature - multiple admins per department
* new feature - load balancing to distribute requests to online department support admins
* new feature - language packs.  you edit 99% of text using the language packs.
* new feature - 100% customizable/rebranding capabilities with no sign of PHP Live! mark.
* new feature - web interface for uploading logo, support image
* new feature - web interface to customize colors
* new feature - save/view/search support transcripts
* new feature - statistics of daily/monthly support requests per user/department
* new feature - monitor admin's support activity: total requests taken, not taken and rejected
* new feature - https URL is added to admin commands (url, push, image)
* modification - when you push a page, word docs, or other files, it knows to not to time out
* modification - setup process is smarter
* bug fix - rejecting request is fixed


v. 1.3 (upgrade) Dec 12, 2001
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* new feature - canned responses
* new feature - canned commands
* edit welcome greeting
* gather some user information (browser, os, resolution, ip)


v. 1.1 (patch) Dec 11, 2001
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* Added Sound alert instead of just window focus on admin consol.
* Added Online/Offline status to the user request box.
* Minor bug fixes on session handling.
* View Printer Friendly output of support session.


v. 1.0 Dec 9, 2001
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* Restructured session handling method.
* Major fixing of session handling and managing multiple session.
* Fixed session bug when you try to test using same browser for both admin and request.
* Fixed counter bug when tracking if party has left chat.
* Cleaned up the setup area.
* Window focuses on admin consol when request is made.


v. 0.1 (beta)
December 8, 2001
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Initial public beta release of PHP Live! Help Desk


